Frequently Asked Questions

Identity verification (KYC — Know Your Customer) is a standard requirement for all licensed online gaming platforms, including jilid. It protects you against fraud and unauthorized account access, ensures compliance with Philippine anti-money laundering regulations, and confirms that you meet the 21+ age requirement. You will typically need to submit a government-issued ID (such as a Philippine passport, driver's license, or SSS/UMID card) and a selfie. Verification is usually completed within 24 hours.

If you've forgotten your jilid password, click the "Forgot Password" link on the login page. Enter your registered email address and jilid will send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team for immediate assistance.

No. jilid strictly allows only one account per player. Creating multiple accounts is a violation of jilid's Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately.

You can update most of your account details — such as your contact number, address, and communication preferences — directly from your jilid account settings page. For changes to core identity information (such as your name or date of birth), you will need to contact our support team and provide supporting documentation, as these fields are linked to your verified identity records.

The minimum deposit amount on jilid varies by payment method but is generally set at a level accessible to most Filipino players. GCash and PayMaya deposits typically have a low minimum threshold, making it easy to start playing without a large upfront commitment. For the most current minimum deposit amounts for each payment method, please check the Cashier section of your jilid account or contact our live chat support.

Most deposits on jilid are processed instantly. GCash and PayMaya deposits are typically credited to your jilid account within seconds of completing the transaction. Bank transfers (BPI, BDO, Metrobank) may take slightly longer depending on your bank's processing times — usually within 15 to 30 minutes during business hours. If your deposit has not appeared after 30 minutes, please contact our 24/7 live chat support with your transaction reference number.

jilid does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. jilid will always credit the full amount received to your gaming account.

Yes. jilid's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a 24-hour cooling-off period applies before the new higher limit becomes active. This feature is part of jilid's commitment to responsible gaming for all Filipino players.

jilid processes withdrawal requests as quickly as possible. GCash and PayMaya withdrawals are typically completed within 1 to 3 hours after approval. Bank transfers to BPI, BDO, and Metrobank may take 1 to 3 business days depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You will receive a notification once your withdrawal has been processed.

Yes, jilid has a minimum withdrawal threshold to ensure efficient processing. The exact minimum varies by payment method. For the most up-to-date minimum withdrawal amounts, please check the Cashier section of your jilid account or ask our live chat support team. We recommend keeping your withdrawal amounts above the minimum to avoid any processing delays.

Withdrawals may be declined for several reasons: your account identity verification is incomplete; you have an active bonus with unmet wagering requirements; the withdrawal amount exceeds your available balance; or there is a mismatch between your registered payment details and the account you are withdrawing to. If your withdrawal was declined, our support team will notify you with the specific reason. Contact live chat for immediate assistance resolving any withdrawal issue.

Mines and Mines Grand are exciting grid-based games exclusive to jilid. In Mines, you navigate a grid by revealing tiles — each safe tile increases your multiplier, but hitting a mine ends the round. The longer you go without hitting a mine, the bigger your potential payout. Mines Grand is an enhanced version with larger grids, higher multipliers, and additional features for players looking for bigger thrills. Both games are available on desktop and mobile.

Many of jilid's slot games offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to learn the rules, understand the paytable, and get comfortable with a game before committing real funds. Live dealer games and certain specialty games like Mines are only available in real-money mode. Look for the "Demo" or "Try for Free" option on eligible game tiles.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a large number of spins. RTP is calculated over millions of rounds and does not guarantee individual session results. Each game's RTP is set by the game provider and is available in the game's information panel. jilid only partners with providers offering competitive and certified RTP rates.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion — always read the specific terms of each bonus offer before claiming it.

Most jilid bonuses are claimed automatically when you meet the qualifying conditions — for example, making a qualifying deposit triggers the welcome bonus automatically. Some promotions require you to enter a bonus code during the deposit process or to opt in via the Promotions page. Always check the specific instructions for each promotion. If you believe a bonus was not credited correctly, contact our live chat support team with your deposit reference number.

Yes. If you no longer wish to complete the wagering requirements on an active bonus, you can forfeit it from your account settings or by contacting our support team. Please note that forfeiting a bonus will also remove any winnings generated from that bonus from your account. Your real-money balance (funds deposited separately from the bonus) will not be affected by forfeiting a bonus.

To self-exclude, log in to your jilid account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred exclusion type — cooling-off, temporary exclusion, or permanent exclusion — and confirm your selection. Your exclusion takes effect immediately. You will receive a confirmation email. If you need help activating self-exclusion, our 24/7 live chat team can assist you directly. jilid processes all self-exclusion requests without delay and without judgment.

If you're concerned about your gambling habits, the most important step is to reach out for help — and jilid is here to support you. You can activate self-exclusion immediately from your account settings, contact our 24/7 live chat team for confidential support, or email us at [email protected]. PAGCOR also provides responsible gaming resources for Filipino players through official Philippine government channels. Remember: asking for help is a sign of strength, not weakness. You are not alone.

jilid enforces a strict 21+ age policy in line with Philippine gaming regulations. Every new account requires age verification before real-money play is permitted. Players must submit a valid government-issued Philippine ID confirming they are 21 years of age or older. Any account found to belong to an underage player is immediately closed and all funds are returned. If you are a parent or guardian and believe a minor has accessed jilid, please contact our support team immediately so we can take action.